Privacy Policy

At Reddit-Insight, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

1. Information We Collect

1.1 Information You Provide

When you create an account or use Reddit-Insight, you provide us with:

Data Type	Purpose	Required?
Email Address	Account creation, login, service notifications	Yes
Password	Account security (stored as encrypted hash)	Yes
Name	Personalization, email communication	Optional
Payment Information	Subscription billing (processed by Stripe)	For paid plans

1.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, actions taken
• Device Information: Browser type, operating system, device type
• Log Data: IP address, timestamps, error logs
• Cookies: Session data, preferences, authentication tokens

1.3 Reddit Data

Reddit-Insight analyzes publicly available Reddit data on your behalf. We collect:

• Subreddit names you choose to monitor
• Reddit posts and comments (publicly available data)
• Analysis results and opportunity scores

Important: We do not access your personal Reddit account or require Reddit authentication. We only analyze public Reddit data through Reddit's API.

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Create and manage your account
• Provide access to Reddit-Insight features
• Process your subscription payments
• Analyze Reddit data on your behalf
• Store and present your opportunities and insights

2.2 Communication

We use your email address to send:

• Transactional Emails: Account confirmation, password resets, subscription notifications
• Service Updates: Important changes, new features, maintenance notices
• Trial Warnings: Reminders when your trial is ending (7, 3, 1 day before)
• Billing Notifications: Payment confirmations, failed payments, receipt

You can opt out of non-essential communications, but transactional emails are required for account management.

2.3 Service Improvement

We use aggregated, anonymized data to:

• Improve our algorithms and features
• Understand user behavior and preferences
• Fix bugs and technical issues
• Develop new features

Note: Aggregated data cannot be used to identify individual users.

2.4 Legal Compliance

We may use your information to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Enforce our Terms of Service
• Protect our rights and property
• Prevent fraud and abuse

3. How We Share Your Information

We do not sell your personal information to third parties.

3.1 Third-Party Service Providers

We share necessary information with trusted service providers who help us operate Reddit-Insight:

Service Provider	Purpose	Data Shared
Stripe	Payment processing	Email, payment information, billing details
Mailgun	Email delivery	Email address, name, email content
Digital Ocean	Cloud hosting	All data stored in our database
Reddit API	Data collection	Subreddit monitoring requests (no personal data)

These providers are contractually obligated to:

• Protect your data
• Use it only for specified purposes
• Comply with privacy regulations
• Not share your data with others

3.2 Business Transfers

If Reddit-Insight is acquired, merged, or sold, your information may be transferred to the new owner. We will notify you before this occurs and give you options regarding your data.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

• Protect our legal rights
• Investigate fraud or security issues
• Protect user safety

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption: HTTPS/TLS for all data transmission
• Password Security: Bcrypt hashing with salt
• Database Security: Access controls, encrypted backups
• Server Security: Firewalls, regular security updates
• Access Controls: Limited employee access to personal data

4.2 Data Backups

We perform automated daily backups of all data:

• Backups retained for 30 days
• Stored in secure, encrypted format
• Used only for disaster recovery

4.3 Breach Notification

In the event of a data breach affecting your personal information:

• We will notify you within 72 hours (GDPR requirement)
• We will report to relevant authorities as required
• We will provide details on what data was affected
• We will offer guidance on protective measures

5. Data Retention

5.1 Active Accounts

While your account is active, we retain:

• All account information
• Usage history and preferences
• Reddit opportunities you've saved
• Billing and payment history

5.2 Cancelled Subscriptions

After subscription cancellation:

• Your account remains accessible until billing period ends
• Data retained for 90 days to allow reactivation
• After 90 days, account data may be deleted
• Billing records retained for 7 years (tax compliance)

5.3 Account Deletion

Upon account deletion request:

• Personal data deleted within 30 days
• Anonymized usage data may be retained
• Billing records retained as required by law
• Backup copies deleted within 90 days

6. Your Privacy Rights

6.1 GDPR Rights (EU/UK Users)

If you're in the EU or UK, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure ("Right to be Forgotten"): Request deletion of your data
• Data Portability: Receive your data in a structured format
• Object: Object to processing of your data
• Restrict Processing: Limit how we use your data
• Withdraw Consent: Withdraw previously given consent

6.2 All Users

Regardless of location, you can:

• Update your account information at any time
• Export your data (opportunities, analysis)
• Delete your account
• Opt out of marketing emails
• Request information about data we hold

6.3 How to Exercise Your Rights

To exercise any privacy rights, contact us at:

• Email: privacy@reddit-insight.com
• Response Time: Within 30 days

We may ask for identity verification to protect your privacy.

7. Cookies and Tracking

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our Service.

7.2 Cookies We Use

Cookie Type	Purpose	Duration
Essential	Authentication, session management, security	Session / 30 days
Functional	Remember preferences, settings	90 days
Analytics	Understand usage patterns (anonymized)	1 year

7.3 Managing Cookies

You can control cookies through:

• Your browser settings (block, delete, or allow cookies)
• Our cookie consent banner (manage preferences)

Note: Blocking essential cookies may prevent the Service from functioning properly.

8. Children's Privacy

Reddit-Insight is not intended for users under 18 years old. We do not knowingly collect information from children.

If we discover we have collected information from a child under 18:

• We will delete the account and data immediately
• We will not use or share that information

If you believe a child has created an account, please contact us immediately at privacy@reddit-insight.com.

9. International Data Transfers

Reddit-Insight is operated from Australia. If you access our Service from outside Australia:

• Your data may be transferred to and stored in Australia
• We comply with applicable data protection laws
• For EU users, we ensure adequate data protection measures

10. Third-Party Links

Our Service may contain links to third-party websites (e.g., Reddit, Stripe Customer Portal). We are not responsible for:

• Their privacy practices
• Their content or services
• Data they collect

Please review their privacy policies before providing any information.

11. Do Not Track

Some browsers offer "Do Not Track" (DNT) signals. Currently, there is no industry standard for DNT signals. Reddit-Insight does not respond to DNT signals, but we:

• Collect minimal tracking data
• Use data primarily for service delivery
• Allow cookie management

12. California Privacy Rights (CCPA)

If you're a California resident, you have additional rights under CCPA:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We don't sell personal information, so opt-out doesn't apply
• Non-Discrimination: We won't discriminate for exercising your rights

To exercise CCPA rights, contact us at privacy@reddit-insight.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date
• For material changes, we will notify you by email
• We will post a notice on our website
• Continued use of the Service constitutes acceptance

We encourage you to review this Privacy Policy periodically.

14. Contact Us